General FAQs
Do your prices include VAT?
All our product prices include VAT, currently charged at 23%.
Our VAT number is IE3021918GH.
What if I'm not sure what packaging I need?
You can ring Box Depot for advice, or you are welcome to call in to the Box Depot shop.
Our opening hours are 8am-4pm Monday-Thursday and 8am-3pm on Fridays.
Can I collect my order?
Yes. You can choose the Collection option when you place your order.
You will then receive an email confirming when your order is ready for collection.
Our opening hours are 8am-4pm Monday-Thursday and 8am-3pm on Fridays.
Can I call to your shop and buy what I want without ordering through the website?
Yes you are welcome to call into the Box Depot Shop
We are open 8am-4pm Monday-Thursday and 8am-3pm on Fridays.
Box Depot, Unit1b Kylemore Industrial Estate, Killeen Road, Dublin 10, D10VN25
You can pay with either cash or card.
How long will my order take to be delivered?
Delivery transit time will vary, depending on where in Ireland you are located.
Please see our Delivery Section.
Do you deliver on Saturdays?
Deliveries are normally made Monday-Friday.
Weekend delivery are available to Dublin only.
If it is more convenient for you to receive your order at the weekend, please leave a comment at checkout when placing your order.
Deliveries in Dublin are sent with Xpect Couriers who deliver up to 9pm and often at the weekend.
Orders received before 12pm Friday for delivery in Dublin only are normally delivered Saturday/Sunday.
How do I know when my order has been sent?
We will notify you when your order is dispatched by email, using the email address you provided when placing the order.
The dispatch email will confirm the dispatch date and your track-and-trace number.
Can I track my order?
When your order is dispatched, we send you an email confirming your consignment number. This will link to the courier's website where you can track your parcel.
Please note that the system may take a few hours to update with tracking information.
What is the best way to contact Box Depot?
You can call us at 01-4507272.
The office opening hours are Monday – Thursday 8am – 4pm, and 8am - 3pm on Friday. You are also welcome to WhatsApp us.
You can also contact us by email at sales@boxdepot.ie.
What payment methods can I use to pay for my order?
We accept payment using credit and debit cards including Visa, Visa Electron, Maestro, Mastercard and American Express as well as PayPal and Revolut.
Your details are safe with us as we take security very seriously indeed. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
What happens if my payment is declined?
Check that the card details you have entered are correct including the expiry date, your billing address and the security code (the three digit number on the signature strip on the back of your card). Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.
If you've checked all of the above, try paying with another card or call our team to place your order over the phone.
Is it possible to place an order without an account?
Box Depot is happy to supply to both individuals and businesses. You are not required to register an account before placing an order with us.
When using the website checkout, we do ask for your email address so we can confirm your order and dispatch information.