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Free shipping nationwide on orders over €80
Free shipping nationwide on orders over €80

FAQs

General FAQs

What payment methods can I use to pay for my order?

We accept payment using credit and debit cards including Visa, Visa Electron, Maestro, Mastercard and American Express as well as PayPal payments.

Your details are safe with us as we take security very seriously indeed. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

What happens if my payment is declined?

Check that the card details you have entered are correct including the expiry date, your billing address and the security code (the three digit number on the signature strip on the back of your card). Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them. 

If you've checked all of the above, try paying with another card or call our team to place your order over the phone.

Is it possible to place an order without an account?

Box Depot is happy to supply to both individuals and businesses. You are not required to register an account before placing an order with us.

We offer an Express Checkout option. When using the express checkout, we do ask for your email address so we can confirm your order and dispatch information.

Do your prices include VAT?

All our product prices include VAT, currently charged at 23%. Our VAT number is IE3021918GH.

How long will my order take to arrive?

If we receive your order before 12pm (midday) on weekdays we guarantee to dispatch your order on the same day. If we receive your order after 12pm or at weekends, we dispatch during the next business day.

99.7% of orders are delivered the next working day and all orders are delivered within 2 working days. Read our full delivery information.

Do you deliver on Saturdays?

Deliveries are made Monday-Friday.

It may be possible to arrange delivery in Dublin and surrounding areas but please phone us to confirm before placing your order. Saturday deliveries are at the discretion of Box Depot. An additional charge of €50 will apply to any orders we deliver on Saturdays.

How do I know when my order has been dispatched?

We will notify you when your consignment is dispatched by email, using the email address you provided when placing the order.

The dispatch email will confirm the dispatch date and your consignment number.

Can I track my order?

When your order is dispatched, we send you an email confirming your consignment number. This will link to the courier's website where you can track your parcel.

Please note that the system may take a few hours to update with tracking information.

What is the best way to contact Box Depot?

You can call us at 01-4507272.

The office opening hours are Monday – Thursday 9am – 4pm, and 9am - 3pm on Friday. You are also welcome to WhatsApp us.

You can also contact us by email at sales@boxdepot.ie. We always reply to emails within 24 hrs (Monday-Friday).

Cardboard Shredders

Do you want to make eco-friendly packaging from your cardboard waste?

A Cardboard Shredder is a sustainable solution to repurpose and recycle corrugated cardboard waste into void-fill material. These machines pay for themselves by helping reduce the cost of packaging material, and waste disposal.

What is a cardboard shredder?

A Cardboard Shredder is a commercial/industrial machine that lets you instantly recycle and repurpose your cardboard waste into packaging material. These cardboard recycling machines can produce cushioning strips or mats of cardboard.

Is a cardboard shredder the same as a paper shredder?

A Cardboard Shredder isn’t meant to shred paper or confidential documents, so don’t confuse this machine with a paper shredder as they are very different devices.

While the purpose of a paper shredder is to destroy confidential paper documents by cutting them into unreadable particles or confetti to protect people’s privacy, the purpose of a Cardboard Shredder is to make packaging and void-fill material.

Although a Cardboard Shredder is not a paper shredder, it does operate a bit like one. The machines work to cut the cardboard material and transform it into tiny chips, long strips or perforated sheets, depending on the type of shredder used. The purpose of the machine is to reuse the processed cardboard as a free packaging material.

Cardboard packaging material is not only cheaper, but also more environmentally friendly than using plastic.

So if your business uses a lot of packaging material for shipping products and you have lots of cardboard waste, a Cardboard Shredder is an ideal solution to reduce costs on this material and waste disposal of your scrap cardboard.

How does a cardboard shredder work?

A Cardboard Shredder cuts or shreds your cardboard waste into (long) strips or (small) chips. Both the strips and chips are great to use as void-fill and easily replace plastic packing peanuts. Cardboard Shredders can also make cardboard padding that can be wrapped around items.

Cardboard Shredders can shred any corrugated cardboard. The only requirement is that the cardboard is flat, such as flattened cardboard boxes or sheets. Therefore thick cardboard rolls can’t be processed by these machines because they are too thick. It should also be noted that kraft paper can’t be shredded by these machines because it is too thin.

Cardboard Shredders are user-friendly and very easy to operate. Here’s just how easy it is:

  1. Turn the machine on by switching the on/off/switch.
  2. Grab a piece of cardboard and feed it into the front opening of the shredder.
  3. That’s it! The shredded cardboard falls out of the back of the machine ready for use.


It is strongly recommended to remove any staples or other hard metal objects from the cardboard to prevent wear-and-tear damage to the cutting heads. Occasional shredding of stapled cardboard will likely not cause any problems, but constant cardboard processing with metal items such as staples, is likely to damage the cutting cylinders. It is best to remove the staples and other sharp metal items because if you use the shredded cardboard as packaging material for fragile products, these metals could damage your fragile product!

Why do I need a Cardboard Shredder?

Are you a business that sends products to customers? Do you pay for (and have to store) bulky plastic voidfill? Do you get your products delivered to you in cardboard boxes that you have to pay waste disposal charges to get rid of? Do you want to let your customer know that you’re taking your recycling responsibilities seriously by sending their orders to them packed with eco-friendly shredded cardboard?

If you answer “yes” to any of the above questions, you need to contact Box Depot to make the best decision you’ll ever make!

Which Cardboard Shredder should I Buy?

Every Irish business is unique and has something unique to offer! Your business may have made the excellent eco-friendly and sustainable decision to purchase a Cardboard Shredder, but you’re not sure which one will be best for your business.

At Box Depot, we have a wide range of Cardboard Shredders available. Just phone us at 01-4507272 and we will be happy to discuss your unique requirements and offer a unique Cardboard Shredder solution just for you and your particular business needs.

Can I Try before I Buy?

We understand that changing the way your business operates can be a daunting prospect. You may be questioning how it will affect the productivity of your staff, or whether you’ll be left waiting to send your orders out while you shred cardboard to pack them, leading to dispatch delays. Or perhaps you’re unsure where in your facility you’ll operate your Cardboard Shredder.

That is why we are more than happy to loan a Cardboard Shredder for a trial period, so that you can see firsthand how it will revolutionise your workflow (and bank balance!)

Will this be a Big Financial Investment?

Choosing to purchase a Cardboard Shredder is going to be a Big Investment ... in visibly demonstrating to your customers (and competitors!) just how sustainable and eco-friendly your business is!

You may think it will be a Big Financial Investment, but remember that you will inevitable not need to purchase and store bulky plastic voidfill any longer. Your waste charges could even drop by 70% or more as you do not have to pay to dispose of your waste cardboard.

All our Cardboard Shredders are very competitively priced, and we even offer an option to lease a machine for as little as €21 per week.

This could be the Best Investment you will ever make!

How soon will my Cardboard Shredder be Delivered?

As Cardboard Shredders are large machines, our standard Next-Working-Day Delivery option on our website does not apply.

Once you have decided on the Cardboard Shredder Model you want, we will schedule a delivery appointment with you. Our technicians will personally deliver your Shredder to you and ensure it is installed and operating correctly. We will also offer training to those who will be working with the Shredder to ensure their safety and confidence in operating it, should it be required.

Pre-loved Cardboard Boxes

Do you want to do your bit for the environment ... and SAVE money?

Everybody know that a cardboard box can be used more than once!

And at Box Depot, we are proud to sell once-used cardboard boxes to those moving house.

We know a good bit about moving house. Not because we worked in the house-moving industry, but because we Moved House. Quite. A. Lot! It was infuriating (and embarrassing at times!) to pop to our local supermarket and beg for empty boxes that (in our opinion) were too small or flimsy to be of any real use.

At the same time, we were working in industries who would get deliveries of products in brand new boxes that would be shoved into rubbish bins to be put into landfill or recycled/remade into brand new boxes again!

Our cardboard boxes are once-used recycled boxes and therefore may have been pre-taped and have some printed text on them. These boxes have been used to deliver dry goods to factories (eg bottle tops, packaging materials, jam jars etc). They would normally have been taken away for shredding. However the concept of re-using boxes, which has been common practice in the US and UK for a number of years is coming to Ireland.

Our Double Wall boxes are ideal packing, storage and shipping boxes for heavy and fragile goods. They have excellent resistance to crushing, due to their high specification construction. All our Double Wall cardboard boxes are made from superior grade TWIN fluted corrugated board ... you will notice the difference!

Our Single Wall cardboard boxes are made from high quality Single Wall corrugated cardboard. They are strong and sturdy and retain their shape, even when fully loaded or when packed tightly together. They are used extensively in industry as packing, storage and shipping cartons and domestically as general packaging and moving boxes. All our Single Wall boxes are made from superior grade rigid flute corrugated board. Their outstanding quality and rigidity make them essential when moving your belonging.

I'm not sure which box I need. Can I call in to see the boxes before I buy?

Buying online is very convenient, as even though our listings are as comprehensive as possible, sometimes there is no substitute for seeing the products "in person"!

It is possible to call into our shop and buy when you get here ... just double-check our opening hours!

Are these boxes as good as brand new boxes?

Absolutely! We have a rule at Box Depot: If we wouldn't use the box to move our own households, we don't stock it!

The boxes you receive may have been gently used once, or they may be brand new overruns, misprints or customer returns. They may also have a label or two on them... and could even have some handwriting on them. But for the purposes of packing them for moving house, or to ship an item, they are great!

The suppliers of our used boxes are manufacturers, distributors and retailers that use high-quality boxes only once.

Whichever boxes you order from us, you can rest assured that you are getting quality boxes that are substantially less expensive than brand new boxes and are therefore a fantastic eco-friendly choice!

I only need one or two boxes?

That is absolutely no problem at all. All our boxes are sold individually.

You can even decide to call into our shop to collect your box to save on shipping costs!

I need a large quantity of boxes?

That is absolutely no problem at all. Just phone us at 01-4507272 and we will be able to discuss pallet quantities and prices with you.

Can I buy Custom-Made and/or Branded Boxes?

In an ideal world, everything would be brand-new and never used! But then the planet would not be in the Climate Crisis that it is now!

All the cardboard boxes offered at Box Depot are once-used recycled boxes (because we think it is the environmentally responsible thing to do).

Many businesses do not realise that their customers also care about the environment and might prefer that goods are sent to them in stronger boxes that are eco-friendly and sustainable.

Buying once-used recycled cardboard boxes is an easy, cost-effective way of businesses showing they are an eco-friendly company that cares about sustainable packaging.

I've moved house and unpacked. Can I return the boxes I used?

Congratulations, not only on your eco-friendly decision to buy once-used cardboard boxes, but also not wanting to fill up landfills with cardboard boxes!

You are welcome to drop any boxes back to us at our shop. Unfortunately we are currently unable to pick them up from you.

However, you could always consider friends or family who are in need of boxes? Or flattened cardboard boxes are brilliant in the garden at keeping down weeds! Or you could bring them to your local Recycling Centre that accepts corrugated cardboard!

Air Cushioning Packaging

FAQ about Bubl

Thank you for your interest in finding out more about Bubl Air Cushioning Packaging!

Bubl Packaging is an innovative and eco-friendly packaging solution that could significantly reduce a business's damaged-delivery rate.

Maximum Protection: Extremely durable plastic and a cushion of air gives maximum protection, reducing the incidence of damaged deliveries.

Minimal Storage Needed: Individual Bubl Bags may be purchased pre-inflated, but ordinarily Bubl is supplied uninflated, so requires much less storage space than traditional packaging.

Easy to Use: Set up is very easy. Packing can be done easily and quickly at work with an air compression unit, or even at home with just a straw!

Very Quick Packing Process: It takes just seconds to pack products ready for shipping - a fraction of the time compared to using traditional packaging.

Cost EffectiveBubl replaces the need for all the "traditional" packaging you would need, saving significant costs.

Reduce Shipping Charges: Traditional packaging can add weight to your parcels, increasing shipping charges from your courier. Because Bubl is mostly air (which doesn't weigh very much!) it could reduce your shipping charges, saving you money.

Environmentally Friendly: All Bubl products are reusable and are made from 100% recyclable materials.

Why do I need Bubl Air Cushioning?

If you are constantly having to replace damaged deliveries, Bubl Air Cushioning could be just the solution! Suspending your products in a cushion of air will protect them during transit.

Sustainable Washroom Supplies

Sustainable

Sugarcane matures in 11 months while trees can take 30 years or more. Using sugarcane by-products doesn't contribute to deforestation, a leading cause of climate change.

Biodegradable

Industry standards say that toilet paper should break down within 19 seconds when flushed. Sugarcane toilet paper breaks down in only 4 seconds, making them safe for the ocean ... and your drains!

Low carbon emissions

As a by-product, sugarcane fibre is widely available and doesn't require cutting down trees. There are also fewer steps needed to process it, making it less fuel-intensive than it's wood-based counterparts.

Tackles climate change

After the sugar has been processed, the leftover plant material (bagasse) is often burned. This can be a major contributing factor to climate change. Using this leftover material can help stop this harmful practice.